To discover answers to your support questions, please try the following;
1. Browse i2's comprehensive help file available from the Help menu within i2.
2. Watch the online videos that show you how to use our products.
3. Search the online knowledge base for articles that may answer or discuss your problem.
4. Send a support request.
If you are unsuccessful in resolving your issue via the help and knowledge base, you may wish to send a support request to the i2 support staff.